Flows & Intents
Train what the agent understandsAgent active · 1 line busy
Intents
7 configuredPlace order
1,284 calls / 30d
98%acc
liveCheck hours
412 calls / 30d
99%acc
liveReservation
188 calls / 30d
94%acc
liveDelivery status
142 calls / 30d
87%acc
reviewAllergen inquiry
98 calls / 30d
96%acc
liveRefund request
22 calls / 30d
78%acc
reviewCatering quote
18 calls / 30d
90%acc
draftFallback tree
No intent matchedconfidence < 0.55
↳ Ask 'Could you say that another way?'1st turn
↳ Offer top-3 likely intents2nd turn
↳ Transfer to staff line +1 (212) 555-70003rd turn
Knowledge base
Custom Q&A the agent can answer fromDo you have gluten-free crust?
Yes — our gluten-free crust is +$3 and made in a shared kitchen.
Where do you deliver?
We deliver within 3 miles of our Bleecker St location, M–Sun.
Is there parking nearby?
Street parking on Bleecker; nearest garage is 56 W 3rd St.
Do you accept Apple Pay?
Yes — Apple Pay, Google Pay, and all major cards over the phone.
Are you hiring?
Yes — direct callers to careers@joespizza.com.