Dashboard Overview
Joe's Pizza · NYCAgent active · 1 line busy
Calls Today
142
+12% vs yesterday
Orders Taken
89
63% conversion
Revenue
$3,240.50
$36.41 avg ticket
Containment
94.2%
5 transfers to human
Avg Handle
1m 12s
−4s vs last week
Live Feed
Real-time streaming
Agent
Thank you for calling Joe's Pizza. Are you ordering for pickup or delivery?
Caller
Delivery please. I'd like a large pepperoni and some garlic knots.
Agent
Excellent. One large pepperoni pizza and an order of garlic knots. Any drinks with that?
Caller
Current Call: (212) 555-0192
Duration: 0:42 · Intent: Ordering
Recent Calls
View all| Time | Customer | Outcome | Value |
|---|---|---|---|
| 12:42 PM | +1 (555) 392-1011 | Order Placed | $42.50 |
| 12:35 PM | Sarah M. (Recurring) | Order Placed | $28.00 |
| 12:21 PM | +1 (555) 102-8821 | Inquiry | — |
| 12:18 PM | +1 (212) 555-7740 | Inquiry | — |
| 12:09 PM | +1 (917) 555-3320 | Transferred | — |
Incoming Orders
Last 30 minsOrder #8921
Delivery · 4 mins ago
$58.20
1× Large Mushroom Pizza$24.00
2× Spicy Buffalo Wings (12pc)$32.00
1× Diet Coke$2.20
Order #8920
Pickup · 12 mins ago
$22.50
Sent to POS
Agent Insight
Agent suggested Garlic Knots to 14 callers today. 8 added them, generating $48.00 in extra revenue.
Modify upsell rules →Top Sellers Today
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$462
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