Analytics
Last 7 daysAgent active · 1 line busy
Calls answered
934
+18%
Orders taken
612
+22%
Revenue
$22,418
+19%
Avg ticket
$36.62
+3%
Containment rate
93.8%
+1.2pt
Customer satisfaction
4.8 / 5
+0.1
Call volume by hour
Today vs 7-day average
TodayAverage
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
Top items
1. Margherita Pizza32
2. Garlic Knots (6pc)24
3. Pepperoni Pizza21
4. Buffalo Wings (12pc)18
5. Caesar Salad14
Conversion funnel
Call → order this week
Answered934 · 100%
Asked to order781 · 84%
Built cart689 · 74%
Confirmed order612 · 66%
Intent breakdown
Pickup order
42%
Delivery order
31%
Menu / hours inquiry
14%
Reservation
8%
Catering
5%
Cost summary
Voice minutes (ElevenLabs)$48.20
Telephony (Zoom)$22.10
LLM tokens$11.84
Total this week$82.14
~$0.13 per answered call · 0.4% of attributed revenue
AI cost vs. human staff
Based on 934 answered calls this week
AI phone agent$0.13 / call
$82.14 this week
Equivalent staff time$1.46 / call
$1,363.64 this week
Weekly saving
$1,281
Staff hours freed
41 hrs
Annualised
$66.6k
Assumes $21/hr fully loaded wage and 4.2 mins of staff time per phone order, including interruptions to floor service.
Trending questions from calls
What callers asked most in the last 7 days
Do you have gluten-free crust?
How long is delivery right now?
Do you do half-and-half toppings?
Is there parking nearby?
Can I book the back room?
Do you take Apple Pay?
2 questions have no knowledge-base answer — add them so the agent stops guessing.