Agent · Voco Kitchen

Live test call

Idle

Place a real call to your ElevenLabs agent right from this browser tab. WebRTC, sub-second latency.

ElevenLabs Agent ID

Create an agent in the ElevenLabs dashboard → Conversational AI, then paste its ID here.

Voice

Pick a default. Live calls use the voice configured on your ElevenLabs agent.

Greeting

What the agent says when the phone rings.

Hours of operation

Mon – Thu11:00 AM – 10:00 PM

Fri – Sat11:00 AM – 12:00 AM

Sunday12:00 PM – 9:00 PM

Fallback rules

Transfer reservations to host

Transfer catering / large parties

Hang up after 3 unintelligible turns

Upsell rules

Agent will suggest these when relevant.

When

Caller orders a pizza

Then

Suggest Garlic Knots

57% accept

When

Caller orders > $30

Then

Offer dessert (Tiramisu)

22% accept

When

Delivery order

Then

Mention bundle: 2-for-$24

38% accept

Languages & accents

Per-language greeting and accent handling.

🇺🇸English (US)Primary

94% of last 30d traffic

🇲🇽Español

5% of last 30d traffic

🇮🇹Italiano

1% of last 30d traffic

Auto-detect language on first turn

Pronounce menu items in source language (Margherita, Calzone)

Transfer to bilingual staff when confidence < 0.5

Order rules & modifiers

Constraints the agent enforces before sending to POS.

Min delivery order

Max order value

Delivery radius

Prep time buffer

Allow custom modifiers (extra cheese, light sauce, half-half)

Auto-suggest combos when 2+ items match a bundle

Require allergen confirmation on flagged items

Cap toppings at 6 per pizza

Pronunciation dictionary

Teach the agent how your menu and neighbourhood actually sound.

WordSay it likeAlso hearsUses

Bruschetta

"brew-shetta"214

Calzone

"cal-zone"188

Gnocchi

"guh-nocky"96

Houston St

"hyoo-ston"342

Pellegrino

"pelligreeno"74

Auto-suggest entries from menu items the agent stumbles on

Apply the dictionary to caller speech recognition too

Sentiment detection & escalation

Hand off to a human before a caller gets frustrated.

Positive

72%

of last 7d calls

Neutral

21%

of last 7d calls

Frustrated

of last 7d calls

Angry

of last 7d calls

Escalate below sentiment score

Escalate after repeated confusion

Detect raised voice and interruptions

Soften tone and slow down when frustration rises

Transfer to manager on 'angry' detection

Flag negative calls into the QA review queue

Call routing & hours

When and how calls reach the AI versus a human.

Open hours

AI answers first

Active

Overflow (busy line)

AI handles after 2 rings

Active

After hours

Voicemail → text transcript

Active

Holidays

Closed message + reservations link

Active

Block known spam numbers (1,242 in registry)

Whitelist VIP regulars — skip queue

Record all calls for QA (consent disclosure played)